WhatsApp Integration Guide

Start by creating a WhatsApp Business account if you don't already have one. Download the WhatsApp Business app from your app store.

Enter and verify your business phone number. This will be the number customers use to contact you through WhatsApp.

Complete your business profile with your business name, description, address, category, and business hours.

To integrate with SocialAI, you'll need access to the WhatsApp Business API. Apply through a WhatsApp Business Solution Provider.

If you don't already have one, create a Facebook Business Manager account to manage your WhatsApp Business API.

In your Business Manager, add WhatsApp as a business asset to begin the integration process.

Go to the WhatsApp Business section in your Facebook Business Manager to configure your account settings.

Assign the necessary assets and permissions to allow SocialAI to access your WhatsApp Business account.

Generate an API token and provide it to SocialAI to complete the integration process.

Set up customized AI response templates in the SocialAI dashboard to handle different types of customer inquiries automatically.

Activate your WhatsApp integration in the SocialAI dashboard and test it with sample messages to ensure everything is working correctly.